Shipping policy

Important Notice for International Orders

Not all products are available for international delivery — please check the product page for availability before placing your order. Orders shipped outside the UK may be subject to import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the responsibility of the recipient. The United States has recently removed the $800 duty-free threshold, which means all packages may now incur customs duties or tariffs upon arrival, regardless of value.


Processing Times

Orders are typically processed within 1–3 business days after payment is received. You’ll receive an email confirmation once your order has been dispatched.


Shipping Rates & Delivery Estimates

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • USA & International: 7–21 business days

 


Shipping charges are calculated and displayed at checkout. Delivery times are estimates and may vary due to customs delays or postal service disruptions.


Order Tracking

Once your order has been dispatched, you’ll receive an email with tracking information (where available).


Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right.


Questions

If you have any questions about shipping or your order, please contact us at info@themullandionashop.co.uk.